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All products will be shipped as soon as possible (usually within 2 days after receiving your order), subject to payment authorisation and stock availability.

For some orders, we use 'Fulfilment by Amazon', this means you order will be dispatched on our behalf from Amazon UK, where we hold a lot of our stock. Amazon use the most reliable couriers according to your location, including Royal Mail. In some cases your order will be dispatched directly from Alps Gear. 

There are two shipping options for the UK - 'Standard' or 'Expedited' delivery. 'Standard' orders typically arrive between 3-5 days. If your order is particularly urgent, please select 'Expedited' delivery (typically arrives within 3 days of order placement), so that your order can be tracked right to your door and arrive as soon as possible. If your order is particularly urgent or you need it by a certain date, please let us know by email or phone so we can prioritise your order processing. 

For shipping to other countries, we charge a flat fee of £12.50 for European destinations and £15.00 for shipping to any other international destinations. Orders usually arrive between 5-7 days to Europe and 7-10 days for other international destinations. 

Our shipping charges are a flat fee regardless of weight:

UK Standard:  £4.50

UK Expedited: £7.00 

Europe: £12.50

Other international destinations: £15.00

We offer a full refund policy in accordance with the Consumer Protection (Distance Selling) Regulations 2005. We go beyond this and offer a 30 day “no questions asked” refund policy, but only if the items are unused. Please send the items back in their original packaging.  If there is no fault with the items, you will be responsible for paying the shipping back to us.

Our returns address is: Alps Gear, c/o Safestore, 37 Munster Road, Fulham, SW6 4ER, United Kingdom

For any further questions or queries on our shipping and delivery, please contact us at service(AT) or on + 44 (0)7900 910 493.

* A signature is required to receive Signed for and Expedited delivery items. Therefore, please try to provide a delivery address (such as work) where the goods can be signed for. If the goods are delivered to your home address and you are not able to receive them, a card will be left and you will be asked to contact the carrier to arrange re-delivery, or to collect them directly from the carrier.

All deliveries will be made according to the carriers' standard procedures. Should you require clarification on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier direct for the best advice. 



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